Returns & Exchanges

At Pipe Vise, we stand behind the quality of our heavy-duty tools and offer a 30-day return window for products in original, unused condition. If your equipment doesn't meet your professional standards, we are committed to making it right through a streamlined exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Securely pack the unused tools in their original packaging, ensuring all components and manuals are included to avoid restocking fees.

• 3.
  Ship the Package

  Affix the provided shipping label or use your preferred carrier to send the items back to our distribution center for inspection.

• 4.
  Receive Refund or Exchange

  Once our technicians verify the condition of the return, we will process your full refund or ship out your replacement equipment within 3-5 business days.